TELECOM

Every company needs assets, e.g. machinery, equipment, buildings, IT systems and infrastructure to create products or provide services. Enterprise Asset and Service Management provides a real-time and mission-centered view of the assets and their service and maintenance.

Only at eye level with the management and speaking in business terms, an IT department can now communicate their value to the company and justify expenditures. Comprehensive ITSM/BSM solutions are characterized by focusing on business needs, seamless integration of application modules, a full range of data integration and ease of integration into the system environment.

The quality of customer services is of high importance for each company to optimise their external presentation and to achieve effective customer loyality.

With its OSS portfolio Ascom offers lightweight solutions which are based on standards, implement ITIL Best and Good Practices and also contain additional concepts and features for the telecommunications environment. Ascom’s solutions fit seamlessly into the process landscapes defined by TeleManagement Forum: eTOM, NGOSS, Frameworx.